Our Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us by emailing our Customer Service Department or calling 847-890-5003
Our Cancellation and Refund Policy
The Resilient Life™ hosts a wide variety of events throughout the year, processing a large number of financial transactions and collecting registration data. The following provides important information concerning any request to cancel, substitute another person or request a refund of fees paid for our events.
Cancellations
Any request by a Workshop participant (registrant) must be received in writing via email to our Customer Service Department .
A request for cancellation will be accepted up to the deadline time of 12:00 PM Noon, three business days in advance of the event. For example, for a Thursday event, your cancellation must be received by 12:00 PM Noon the previous Monday. The Resilient Life™ reserves the right to re-apply your payment to any other The Resilient Life™ Workshop of your choice.
Substitutions
Registrants who cannot attend an event are encouraged to exercise the option of providing a substitute participant to attend in his/her place. A written notification of a substitution will be accepted by email to our Customer Service Department up to the morning of the event.
When signing in at the event, the substitute participant must bring a copy of the Online Registration Receipt or the Registration Confirmation Email issued at the time of the original purchase of the Workshop.
Refunds
In the even that the Registrant requests a refund rather than a substitution Workshop, the refund will be made in the form of a check from 10-41 Inc (the Registrar) for the full amount. No credits or refunds will be applied directly to the payment method used in the original purchase. Refunds will NOT be applied directly to the method of payment used at the time of Workshop purchase (credit cards, PayPal, etc).
There will be NO administration fees charged (held back) from Registrant regarding refunds.
General Terms
If The Resilient Life™ or its event partner cancels an event, all registrants will be offered the opportunity to attend any other Workshop (of equal value) of their choice.
Note:
Registrants are encouraged to carefully review all event related registration information (as found in your Online Registration Receipt, Registration Confirmation Email and/or the Event Web Page) for any additional terms or limitations that may apply to an event or program.
Helpful tips when contacting our Customer Service department
To help expedite a request for a cancellation, substitution or refund, please provide the 5-digit registration reference number and date found in the Registration Confirmation Email message.
Our Shipping Policy
Upon successful checkout of your Workshop purchase, a paid receipt from Simplify Commerce will be sent to the email entered at the time of registration and completed payment.
Concurrently, your registration will be sent to our registrar for attendance validation purposes at the venue. You may be required to present validation (proof of payment or personal ID) upon entrance to the Workshop.
Thus, your attendance designates that your purchase has been shipped and received by you.
No additional Workshop documentation is shipped to our registrants/attendees.
All Workshop materials will be provided for you at the venue specified.
We cannot view, and do not require, your credit card number encrypted & protected)
to perform any of the above services.
Living The Resilient Life reserves the right to make changes to this policy. Any changes to this policy will be posted
View our Privacy Policy
View our Cancellation/Refund Policy
View Our Shipping Policy
